Short answer
Can I return an order?
[Return window and conditions from Nico.] Sealed, unopened vials in their original packaging can be returned. Opened vials cannot, because their contents can no longer be verified.
What if a vial arrives damaged?
Photograph the vial and packaging and email us within [x days] of delivery with your order number. We replace or refund damaged items [policy from Nico].
How do refunds work?
[Refund method and timing from Nico.] Refunds go back to the original payment method.
What does Australian Consumer Law cover?
Australian Consumer Law guarantees apply to every order. Nothing in this policy limits them. [Wording confirmed by Nico's legal adviser.]
Returns questions
Can I buy peptides legally in Australia?
Legal status depends on the compound. 13 of the 28 research compounds in this range are listed in Schedule 4 of the Poisons Standard (prescription only), counting tesamorelin under the group entry for growth hormone-releasing hormones. 7 are also listed in Appendix D clause 5, which makes possession without authority an offence. The rest are not named in the Poisons Standard. Each product page states its compound's status, and Peptides Collective sells every product for laboratory research use only.
Do peptides really go bad after 30 days?
It depends on the peptide and its state. Sealed lyophilised powder keeps to its label date when frozen. Reconstituted solutions degrade faster, and no single 30-day rule applies to every peptide.
How long can BPC 157 stay unrefrigerated?
We found no published stability study for research-grade BPC-157. Lyophilised powder tolerates short transit at room temperature. Refrigerate or freeze the vial on arrival.
How to tell if peptides have gone bad?
Signs include a solution that turns cloudy, changes colour or contains particles, and powder that has become damp or sticky. Discard any vial that shows them.
What if a vial arrives damaged?
Photograph the vial and packaging and contact us within [x days] of delivery. We replace or refund damaged items [policy from Nico].
Can I return an opened vial?
No. A vial with a broken seal cannot be returned, because its contents can no longer be verified.
How do I start a return?
Email us with your order number and the reason. [Returns process from Nico.]
Do you refund shipping?
[Shipping refund policy from Nico.]
Can I return an unopened vial?
[Return window from Nico.] Sealed, unopened vials can be returned in their original packaging.
What if my order is wrong?
Email us with your order number and a photo within [x days]. We send the correct item at no cost.